酒店礼宾部常用英语:酒店服务常用英语
What’s your name? May I have your name?您尊姓? 请问您尊姓台甫?Do you want some tea? Could you like some tea?您要品茗吗? 请问您想品茗吗?
Over here, please. Could you come this way please?这边请。 请您往这边走好吗?
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不合适在旅店中利用。
* 别说“I don’t know.”答复“不晓得”是很是不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” (请稍候，我来帮您确认)，然后请有能力处置的人前来协助。
* 对男性客人，尊称为Sir; 面临女性客人时尊称为Ms.
在号召客人时，说“Excuse me, Sir(Ms)”, 不要直接称号Mr.或Ms. 至于称号小孩，可以直接利用Excuse me，可是不成以直接称号boy或girl.
* 重视对方的眼睛，以显示出你的信念和至心。但必需注重，瞩目对方的眼睛，其实不是无理地盯着对方看。
* 在面临说话欠亨的外籍人士时，必定要多加操纵手势和肢体说话。可是利用手势时要出格谨慎，由于对付分歧国度、民族而言，手势的意义也大不不异。
二.根基待客英语
(一)在正式的英语表示里，疑难根基句型可分为以下四种：
1. May I ~ 2. Could you ~ 3. Would you ~ 4. Shall I ~?
只要理解这四种根基的句型，便可以处置大部门营业上的状态。
1. 本身要做甚么事时，就利用
May I ~ May I have your name, please? 请问贵姓台甫
May I have your check-out time, please? 请问您何时结帐分开?
May I see your passport, please? 请让我看一下您的护照好吗?
May I know your nationality, please? 请问您的国籍是甚么?
2. 贫苦客人时，可以使用Could you ~
Could you fill out the form, please? 请您填写这张表格好吗?
Could you write that down, please? 请您写下来好吗?
Could you draft the fax, please? 请您写下传真的底稿好吗?
Could you hold the line, please? 请不要挂德律风好吗?
3. 扣问客人的爱好或是做甚么时，可以使用Would you ~
Would you like tea or coffee? 请问您要品茗仍是咖啡?
Would you like to take a taxi? 请问您要搭计程车吗?
Would you mind sitting here?请问您介怀坐在这里吗
** 只要在疑难词后加“Would you ~”，便可以提出大部门的扣问。
When would you like to visit Kunshan?请问您想要什么时候观光昆山?
When would you like to have lunch?请问您想在哪里用餐?
What time would you like to eat?请问您想什么时候用餐?
Who would you like to contact?请问您想和谁联结?
Which kind of room would you prefer?请问您喜好哪种房间?
How would you like to settle your bill?请问您的账单若何处置?
How long would you like to stay?请问您要勾留多久?
How many tickets would you like to buy?请问您要买几张票?
4. 在供给建议协助、收罗定见时，可以使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?请问必要我把窗帘拉上吗?
Shall I draw you a map?请问要我为您画一张舆图吗?
Shall I make the reservation for you?请问要我为您放置预约吗?
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